Refund policy

In Person Class Cancellation Policy

Cancellations made at least 48 hours before class receive a full refund. Cancellations made between 24 and 48 hours before class will receive a $50 refund, with $25 late cancellation fee retained. Because supplies and studio seats are prepared in advance, cancellations made less than 24 hours before class and no-shows are non-refundable. If Serenity in Color needs to cancel a class for any reason, you will always receive a full refund.

Notice Given	Refund Amount
48+ Hours Before Class	Full Refund
24–48 Hours Before Class	$50 Refund ($25 late cancellation fee retained
Under 24 Hours / No-Show	Non-refundable
Cancelled by Serenity in Color	Full Refund

30-Day Love-It Guarantee — Original Art Only

We want your art to feel like a perfect fit. If your original painting doesn’t feel right in your space, you may return it within 30 days of delivery for a full refund.

Please return it in original condition, with similar care and packaging, and insured for safety. Return shipping costs are the collector’s responsibility. We’ll provide return instructions when you’re ready.

Once the artwork is returned safely and in original condition, we’ll issue your refund.

Returns for Prints & Digital Products

Because our prints are made to order and digital downloads are delivered instantly, we don’t accept returns or refunds for these items.

But we do want you to be happy. If something isn’t right, please reach out. We’ll always do our best to help.

Damaged or Missing Orders

If your order arrives damaged or goes missing in transit, please contact us within 7 days of the expected delivery date. For damaged items, please keep the original packaging and send clear photos of both the packaging and artwork.

For fine art prints, we’ll arrange a replacement print or refund. For original artwork, because each piece is one-of-a-kind, we’ll work with you on the best solution, which may include a refund.

Questions?

We’re real humans who care deeply about what we send out into the world.

If you have a question, just email us or reply to your order confirmation — we’re always glad to help.